FAQ

CURRENCY – U.S. DOLLAR VS UAE DIRHAM (OR OTHERS)

All orders are processed in U.S. DOLLARS (USD). If you have selected AED (or other) currency at the beginning, please keep in mind the prices at checkout will show USD currency, including shipping costs. Your currency will convert to the proper amount automatically. For example if you are from UAE, if the checkout says the total is $100USD, you are actually paying AED 367.00 (or whatever the conversion rate is at the time). The same goes for every other country around the world.

SHIPPING AND DELIVERY

All orders are processed and shipped out within 48 hours, no exceptions or excuses. After your order has been processed and shipped, you will receive a confirmation email. If you haven’t received your confirmation email, check your junk or spam folder.

There is also estimated delivery times beside each shipping option you choose, so read before choosing. 

All International orders are subject to clearance by customs which may cause a delay in the delivery of your package as well as additional customs duty charges for the recipient. All customs duties and taxes are the responsibility of the purchaser.

United Arab Emirates and GCC Countries

Orders originated from within anywhere within the UAE or GCC will be shipped from Abu Dhabi, UAE.

Africa 

Orders which originates from within the African Continent will be shipped via one of our courier partners determined by client location. Orders will be dispatched from South Africa.

Unites States of America and Canada

Orders which originates from within the US will be shipped via one of our courier partners determined by client location. Orders will be dispatched from either New York, Washington or Taxes.

Australasia

Orders which originates from within the Australasia region will be shipped via one of our courier partners determined by client location. Orders will be dispatched from Melbourne

CONTACT US

For questions and general inquiries, please see our contact page.